Terms of Use

1. About MuddleMend

MuddleMend is an educational platform providing implementation guides and resources for configuring everyday technology as cognitive accessibility accommodations. MuddleMend is not a coaching service, therapeutic intervention, medical practice, or provider of ongoing support services. All content is for educational purposes only.

2. Acceptance of Terms

By using our services, you confirm that you are at least 18 years old (or have parental/guardian consent), have the legal capacity to enter into these Terms, and will comply with all applicable laws.

3. Use of Services

Permitted use: Personal, non-commercial purposes. Digital products are licensed for individual use by the purchaser.

Prohibited use: You may not redistribute, resell, or share purchased products; use content for commercial training without written permission; remove copyright notices; scrape or data mine content; impersonate MuddleMend; or attempt unauthorised access to any systems.

4. Intellectual Property

All content, frameworks, guides, and materials are the intellectual property of MuddleMend, protected by copyright and trademark laws. Upon purchase, you receive a non-exclusive, non-transferable, personal licence. The MuddleMend framework (Build / Operate / Monitor & Adapt) is proprietary intellectual property.

5. Products and Purchases

Purchases are processed through Gumroad. Prices are in USD unless otherwise stated. We reserve the right to change pricing at any time (changes do not affect completed purchases). Due to the digital nature of products, all sales are generally final. Refunds may be considered on a case-by-case basis within 14 days of purchase — contact hello@muddlemend.com.

6. Disclaimers

Not medical or professional advice: Our content is educational only — not medical, psychological, or therapeutic advice. Always consult qualified professionals. No guaranteed outcomes: Individual results vary. Technology configuration risks: You are responsible for backing up data, understanding your devices, and maintaining security settings.

7. Third-Party Services

Our content references third-party products and services. MuddleMend is not affiliated with, endorsed by, or responsible for third-party products, their availability, functionality, security, or privacy practices. Links to external websites are provided for convenience only.

8. User Submissions

If you provide feedback or suggestions, you grant us a perpetual, worldwide, royalty-free licence to use, modify, and incorporate such feedback. Do not share personal health information, information identifying others without consent, or proprietary information.

9. Limitation of Liability

MuddleMend is provided "as is" without warranties of any kind. To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, consequential, or punitive damages. Maximum liability is limited to the amount you paid for the specific product or service.

10. Indemnification

You agree to indemnify and hold harmless MuddleMend from any claims, damages, liabilities, costs, or expenses arising from your use of our services, violation of these Terms, or violation of any third-party rights.

11. Changes to Services

We reserve the right to modify, suspend, or discontinue any aspect of our services, update content and frameworks, and change pricing. Continued use after changes constitutes acceptance of modified Terms.

12. Termination

We may terminate or suspend access for violation of these Terms. Upon termination, you retain access to purchased digital products for personal use, but lose access to website content, newsletters, and community features.

13. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies consumer guarantees or rights under the Australian Consumer Law that cannot be excluded by agreement.

14. Governing Law

These Terms are governed by the laws of Western Australia. Disputes are subject to the exclusive jurisdiction of the courts of Western Australia.

15. Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MuddleMend.

17. Contact

For questions about these Terms, contact us at hello@muddlemend.com. We are located in Perth, Western Australia.