Privacy Policy
Last Updated: February 4, 2026
MuddleMend respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, newsletter, and digital products. By using our services, you consent to the data practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
Newsletter subscriptions: Email address and name (if provided). Product purchases: Name, email address, and billing information — payment processing is handled by Gumroad. Contact and feedback: Email address, name, and message content.
1.2 Information Collected Automatically
Technical data: IP address, browser type, device information, and operating system. Usage data: Pages visited, time spent, links clicked, and referral sources. Cookies: We use cookies and similar technologies (see Section 5).
1.3 Information from Third Parties
Substack: Subscriber email addresses and newsletter engagement data. Gumroad: Purchase information and customer email addresses.
2. How We Use Your Information
We use your information to deliver newsletter content, process purchases, respond to enquiries, send transactional emails and product updates, understand how users interact with our content, and comply with legal obligations.
3. How We Share Your Information
We share information with trusted third-party service providers bound by confidentiality agreements. We may disclose information when required by law. We do not sell your personal information, share it for third-party marketing, or publicly disclose personal information without consent.
4. Data Retention
We retain your information for as long as your subscription is active, you have purchased products requiring ongoing access, or it is necessary to fulfil legal obligations. When data is no longer needed, we securely delete or anonymise it.
5. Cookies and Tracking
We use essential cookies (required for basic functionality), analytics cookies (to understand user behaviour), and performance cookies (to improve speed and functionality). You can control cookies through your browser settings. Disabling cookies may affect functionality.
6. Data Security
We implement reasonable security measures including HTTPS encryption, trusted third-party platforms with industry-standard security, and limited access to personal information. However, no method of transmission over the Internet is 100% secure.
7. Your Privacy Rights
You have the right to access and correct personal information we hold, unsubscribe from newsletters at any time, request data portability, and request deletion of your information (subject to legal obligations). As an Australian business, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. You may complain to the Office of the Australian Information Commissioner (OAIC). To exercise your rights, contact hello@muddlemend.com. We will respond within 30 days.
8. International Users
MuddleMend operates from Australia. If you access our services from outside Australia, your information may be transferred to and processed in Australia where data protection laws may differ from your jurisdiction.
9. Children's Privacy
Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If you believe we have collected information from someone under 18, please contact us immediately.
10. Third-Party Links
Our content may include links to third-party websites. This Privacy Policy does not apply to external sites. We are not responsible for the privacy practices of third-party technology manufacturers or services mentioned in our guides.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted with an updated "Last Updated" date. For material changes, we will notify newsletter subscribers via email.
12. Contact Us
For questions about this Privacy Policy, contact us at hello@muddlemend.com. We are located in Perth, Western Australia.