MuddleMend Privacy Policy‍

Last Updated: February 4, 2026

MuddleMend respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (muddlemend.com), Substack newsletter (muddlemendadhd.substack.com),and purchase our digital products (collectively, the "Services").

By using our Services, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you interact with our Services.
‍
‍Newsletter subscriptions: When you subscribe to our newsletter, we collect your email address and name (if provided).
‍Product purchases: When you purchase digital products, we collect your name, email address, and billing information. Payment processing is handled by Gumroad.
‍Contact and feedback: When you contact us or provide feedback, we collect your email address, name, and message content.

1.2 Information Collected Automatically

When you access our Services, we may automatically collect certain technical and usage information.

‍Technical data: We collect IP address, browser type, device information, and operating system.
‍Usage data: We collect information about pages visited, time spent on our Services, links clicked, and referral sources.
‍Cookies and tracking: We use cookies and similar technologies. See Section 5 for details.

1.3 Information from Third Parties

We receive information from third-party platforms that help us operate our Services.

‍Substack: We receive subscriber email addresses and newsletter engagement data from Substack.
‍Gumroad: We receive purchase information and customer email addresses from Gumroad.
‍Webflow: We receive website analytics and visitor data from Webflow.

2. How We Use Your Information

We use the information wecollect for specific purposes related to providing and improving our Services.

2.1 Service Delivery

We use your information to send newsletter content you subscribed to, process and fulfill product purchases, deliver digital products and downloads, and respond to inquiries and support requests.

2.2 Communication

We use your information to send transactional emails such as purchase confirmations and download links, notify you of new guides or products, share important updates about our Services, and respond to your feedback or questions.

2.3 Improvement and Analytics

We use collected data to understand how users interact with our content, improve website functionality and user experience, develop new guides and resources based on user needs, and analyze the effectiveness of our content and products.

2.4 Legal and Safety

We may use your information to comply with legal obligations, protect against fraud or unauthorized access, and enforce our Terms of Use.

3. How We Share Your Information

3.1 Third-Party Service Providers

We share information with trusted third parties who help us operate our Services. These providers are bound by confidentiality agreements and may only use your information to provide services to MuddleMend.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

3.3 Legal Requirements

We may disclose information when required by law, court order, or to comply with legal processes, protectrights, property, or safety of MuddleMend or others, and prevent fraud or illegal activity.

3.4 With Your Consent

We may share information inother circumstances with your explicit consent.

3.5 What We Do NOT Share

We do not sell your personal information to third parties, share your information for third-party marketing purposes, or publicly disclose personal information without consent.

4. Data Retention

We retain your information for as long as your newsletter subscription is active, you have purchased products requiring ongoing access, it is necessary to fulfill legal obligations, or itis required for business purposes (typically 7 years for financial records).
When data is no longer needed, we securely delete or anonymize it.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored on your device that help us understand how you use our Services.

5.2 Types of Cookies We Use

Essential cookies are required for basic functionality. Analytics cookies help us understand user behavior through Webflow analytics. Performance cookies improve website speed and functionality.

5.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect functionality. Most browsers accept cookies by default, but you can modify settings to block all cookies, accept only first-party cookies, or delete cookies after each session.

6. Data Security

We implement reasonable security measures to protect your information, including secure HTTPS encryption for website connections, trusted third-party platforms with industry-standard security, limited access to personal information, and regular security reviews and updates.

‍However, no method oftransmission over the Internet is 100% secure. While we strive to protect yourinformation, we cannot guarantee absolute security.

7. Your Privacy Rights

7.1 Access and Correction

You have the right to request access to personal information we hold about you, request correction of inaccurate information, and update your email preferences or contact details.

7.2 Unsubscribe

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link in any newsletter email, managing subscription settings in your Substack account, or contacting us at hello@muddlemend.com.

7.3 Data Portability

You may request a copy of yourpersonal information in a commonly used electronic format.

7.4 Deletion

You may request deletion of your personal information, subject to legal obligations to retain certain records, legitimate business purposes such as financial record-keeping, and information held by third-party platforms (Substack, Gumroad) which you must request separately from those services.

7.5 Australian Privacy Principles

As an Australian business, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. You have rights under Australian law including the right to complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.

7.6 Exercising Your Rights

To exercise any of these rights, contact us at hello@muddlemend.com. We will respond within 30 days.

8. International Users

MuddleMend operates from Australia. If you access our Services from outside Australia, your information may be transferred to and processed in Australia where data protection laws may differ from your jurisdiction.By using our Services, you consent to the transfer and processing of your information in Australia in accordance with this Privacy Policy.

9. Children's Privacy

Our Services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If you believe we have collected information from someone under 18, please contact us immediately and we will delete it.

10. Third-Party Links and Services

Our content may include links to third-party websites or references to third-party products and services.This Privacy Policy does not apply to those external sites or services. We encourage you to review the privacy policies of any third-party sites you visit.We are not responsible for the privacy practices of smart home device manufacturers, automation platform providers, AI service providers, or any other third-party technology mentioned in our guides.

11. Changes to This Privacy Policy

We may update this PrivacyPolicy periodically to reflect changes in our business practices, legal requirements, or technology and service offerings.When we make changes, we will update the "Last Updated" date, post the revised policy on our website, and for material changes, notify newsletter subscribers via email. Continued use of Services after changes indicates acceptance of the updated Privacy Policy.

12. Contact Information and Complaints

12.1 Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at hello@muddlemend.com or visit muddlemend.com. We are located in Perth, Western Australia.

12.2 Privacy Complaints

If you believe we have breached your privacy rights, please contact us at hello@muddlemend.com with details of your complaint. We will investigate and respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with theOffice of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7.6 Exercising Your Rights

To exercise any of theserights, contact us at hello@muddlemend.com. We will respond within 30days.

Thank you for trusting MuddleMend with your information. We are committed to protecting your privacy while providing valuable accessibility resources.

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